Robo-Guy Just Doesn’t Understand Me

I’m writing this while listening to “on hold” music that sounds like the record is stuck and somebody needs to move the needle. I try not to do non-writing business during my writing time, but if I wait until later to call my insurance company, I’ll lose my courage, so now, while we have sun and hail happening at the same time (craziest winter ever), I dial the 800 number and encounter Robo-Guy.

Now, Robo-Guy and I have a problem. He does not understand what I’m saying. I think I’m speaking English. I’m enunciating as hard as I can. And yet he doesn’t seem to get me. He keeps spitting out a list of choices, none of which apply to my situation. Specifically, I’m turning 65 on Thursday, I have gotten a pile of stuff in the mail from Medicare and Blue Shield and I don’t understand how the two insurances interact. Do I have a Blue Shield “supplement plan” plus Medicare or what? This is not on Robo-Guy’s list, the same list I saw online before I decided I would have to use the telephone.

Every time I start to mutter to myself, he stops and restarts his list. I must be silent unless I can say something that’s on the list. BUT IT’S NOT ON THE LIST.

I take a chance. I say “Medicare supplement.”

“Did you say benefits?”

“No.”

“My mistake.” He repeats the list.

I repeat “medicare supplement.”

He says, “Did you say benefits?”

Head slap. “Yes.” I’ll say anything that gets me to a human being.

So I get one. I immediately forget his name. Dennis? We’ll call him Dennis. I give could-be-Dennis my information. He puts me on hold. The line goes silent. Am I still connected? Oh! There he is. My plan does not show me having Part D. Part D? But he’s not the right guy, which I knew because I picked a “wrong” choice to get to a human. Would I like to be connected to the other guy? Yes.

Commence the loud hold music. I start to scribble because I am unable to sit and do nothing and the music cannot be listened to. Why is loud annoying music considered better than silence?

Oh! Dennis. He’s still working on it. Hold on.

Why not give us news, information, quizzes, gossip, the Beatles, anything but this noise? How about, this is brilliant, how about employing professional “hold chatters,” friendly people who will talk to you while you’re on hold. You could talk about anything: work, kids, recipes, the weather, frustration with your in-laws. Kind of like therapy. I think it’s a great idea, as long as they’re live people.

Hey! Dennis has delivered me to Erica, who actually makes jokes. She’s going to check which is my primary and which is my secondary insurance. She giggles. “Who’s on first, who’s on second?” She actually remembers the old comedy routine. I love Erica.

Now I’m back on hold. The music didn’t miss a beat. For anyone calling government, insurance or financial institutions, always use the bathroom first and come supplied with coffee, tea, or whiskey and something to do because it’s going to take a while.

Erica is back. I’m listed as a “PPO retiree.” Okay. Blue Shield is still my primary insurance and Medicare is secondary. Is that what it’s supposed to be? Shouldn’t it be flip-flopped with Medicare primary? Somebody who is older than me and understands this stuff, please explain in plain English?

Erica offers to transfer me to another person. I can’t take anymore. “Not today,” I say. I may be over-insured, but going into my birthday, at least I am covered. I am double-blessed with insurance from my late husband and from Uncle Sam. I know a lot of people struggle to have any kind of insurance at all. I am lucky to have had Blue Shield all these years via Fred. On my own, I’d be at the mercy of the Affordable Care Act, which our president wants to abolish.

I’m still thinking about Robo-Guy. Oddly, I feel guilty, like I screwed up our conversation. He wasn’t even real, but he sounded so real, so anxious to please yet so perplexed by what I was saying.

So, tell me about your Robo-Guy experiences. Does he have trouble understanding you, too?

***

I wasn’t going to write about my upcoming birthday anymore. So I’m turning 65. Get over it, right? Right. But let me close with two important reminders about the upcoming anniversary of my birth (Thursday, Thursday, Thursday).

1) Some of my local area friends are joining me for lunch at The Chalet in Newport on Thursday at noon. Contact me if you want to come, too, so we can get a big enough table. No presents or even cards are necessary. I’m still thinking I will end the day at The Drift Inn in Yachats, where the music begins at 6 p.m. Let me know if you want to join me there, too. In between, I might go for a long hike if the weather is decent. If not, maybe I’ll do a little antiquing.

2) The Great $6.50 Birthday Book Clearance Sale will continue through the month of March. You can buy copies of Shoes Full of Sand, Freelancing for Newspapers, Childless by Marriage and the original edition of Azorean Dreams for only $6.50 each, including shipping. That’s less than half price. The next two customers will also get a free copy of my limited edition chapbook The Dog Ate It, my gift to you. Do not go to Amazon for this sale. This is strictly between you and me and Paypal.

 

 

 

 

This is my kind of tea party

IMG_20150131_150700963[1]An ocean of hot tea, plates of itty-bitty sandwiches, sugar cookies shaped like teapots, and sorbet eaten with doll-sized spoons, plus books–what’s not to like? Saturday I was one of the guest authors at the annual Samaritan House tea in Newport Oregon. The tea raises funds to support our local homeless shelter. The ladies who organize it go all out, and it shows. The tables and walls were decorated with books and antique tea cups. The programs, thick with ribbons and more teacup images, included recipes and bookmarks to use on our next reading adventures. The beautifully crafted treats included cucumber sandwiches, scones with clotted cream and jam, orange lavender polenta cakes, black olive and rainbow chard bars, and little teapot figures created with green grapes and frosting.

IMG_20150131_152111126[1]Held at First Presbyterian Church, the tea sells out early every year. Middle-aged and old ladies and young moms bringing their little girls jam the fellowship hall. They doll up in flouncy dresses and big hats decorated with feathers, flowers, and lace. It’s a scene right out of Great Gatsby–if it was cast with our friends and neighbors. The atmosphere is loud, giddy with too much sugar and caffeine, and generous. In addition to the tickets, the tea-goers bid on a silent auction, buy the books and teacups decorating their tables, and donate cash to the cause.

The theme varies. This year as part of “Tea and Tomes,” six authors were invited to display and sell their books and give brief talks about their work. We shared a table and swapped stories from our publishing adventures. It was fun getting to know each other and showing off our books. Besides me, the authors included: M.C. Arvanitis, author of middle grade and young adult fiction; Patsy Brookshire, author of the novels Threads and Scandal at the Willamina Quilt Show; Deborah Lincoln, author of the historical novel Agnes Canon’s War; Deborah H. Trusty, author of The Kid from Valsetz, a biography of former Newport city manager Don Davis; and Karleene Morrow, who wrote a novel titled Destiny and How to Write a Novel. Morrow passed away recently, but her friends brought her books and told her story.

Many of the people at the tea knew me only as the girl behind the piano at  Sacred Heart Church, which was where I had to go right after the tea, to play for the 5:30 Mass. They were surprised to see how many books I have published. I had five at the table, Childless by Marriage, Shoes Full of Sand, Stories Grandma Never Told, Azorean Dreams, and Freelancing for Newspapers. Info on all of them at http://www.suelick.com/Products.html.

For those who think I’m amazingly talented, I tripped over the microphone cord after my talk. I also dropped one of my little sandwiches face down on the carpet. Nobody’s perfect.

The photo above shows me on the right and my friend Pat Stern in her fancy hat.

Have a cup of tea and read a book. It feels good.

Coming Soon

 

Sue singing

Welcome to Unleashed in Oregon. This blog has actually been going since 2007 on another site. I am planning to move it here by Jan. 5. It will be more attractive and have lots more fun features. Meanwhile, you can read the existing blog at http://unleashedinoregon.blogspot.com or my other blogs, http://www.childlessbymarriage.blogspot.com and http://writeraid.net.

What is Unleashed in Oregon? It’s the site where I let loose my creative side with stories about my travels and my life as a Silicon Valley transplant living on the Oregon Coast. My dog Annie appears often. One of these days, she’s going to just shove me aside and write it herself.

I am a writer/musician and dog-mom. My recent books include Childless by Marriage, Shoes Full of Sand, and Stories Grandma Never Told. My “day job” is working as a music minister at Sacred Heart Church in Newport, Oregon. I sing, play the piano and guitar and lead the choirs, which is a lot like herding cats. And there’s Annie, the latest in a string of big yellow dogs. You’ll love her.

There’s a lot more about me that you can find out at http://writeraid.net/about.

What will I blog about next year? I don’t know yet, but I look forward to it, and I hope you do, too. I’ll be spending the next week decorating this site with all the headers, widgets, and links it needs. I generally post on Mondays, so see you on Jan. 5.

Happy holidays!

Sue Fagalde Lick